1. Consent to Receive SMS Messages
By providing your mobile phone number to Oxbow Aquatic Services, you expressly consent to receive SMS (text) messages from us. These messages may include, but are not limited to:
- Appointment confirmations and reminders
- Service updates
- Account notifications
- Promotional or marketing messages
- Other business-related communications
- Your consent to receive SMS messages is not a condition of purchasing goods or services unless otherwise stated.
2. Message Frequency
Message frequency will vary depending on your interactions with us. You may receive SMS messages based on your appointments, service activity, transactions, or specific requests.
The number of messages you receive will depend on your level of engagement and the nature of the services you use.
3. Opt-Out Instructions
You may opt out of receiving SMS messages from us at any time.
To stop receiving messages, reply: STOP
After you send the STOP message, you will receive a confirmation message and will no longer receive SMS messages from us unless you opt in again.
4. Help Instructions
If you need assistance, reply: HELP
You may also contact us directly at:
Info@oxbowaquatic.com
250-661-1806
5. Message and Data Rates
Message and data rates may apply according to your mobile carrier’s plan.
Charges are billed by and payable to your mobile service provider.
6. Protection of Personal Information
We are committed to protecting your personal information in accordance with the Personal Information Protection Act (PIPA) of British Columbia and applicable Canadian privacy laws.
We will:
- Collect only the information necessary to provide SMS communications
- Use your information solely for business-related communications
- Maintain reasonable safeguards to protect your personal information
7. No Third-Party Marketing Sharing
We do not sell, rent, or share your mobile number or personal information with third parties for marketing purposes.
Your personal information will not be shared with third parties except as required by law or as necessary to provide our services (e.g., SMS delivery service providers under confidentiality obligations).
8. Data Retention
We retain personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
10. Contact Information
If you have questions about this Privacy Policy or our SMS practices, please contact:
Oxbow Aquatic Services
Info@oxbowaquatic.com
250-661-1806